RETURNS AND EXCHANGES
If you should decide to return the item(s) that you have purchased, you have 20 days from date of delivery to make a decision whether to keep the product or to return it. We must receive the product back no longer than 30 days from the receipt of your order and must have original tags in order for you to receive a full refund. Item(s) returned not in like new condition will be returned to you. Item(s) must be returned to us in the original shipping box. You are responsible for postage costs to ship the item(s) back to us.
Please ship returns/exchanges to the following address:
Pendleton Round-Up Association
Attn: Retail
PO Box 609
Pendleton, OR 97801
Please include order number, contact information and a brief description of reason for return/exchange.
You will receive credit on your method of payment from original sale within one week from the date we receive your return. It is our policy to refund the cost of the merchandise only, shipping charges are not refundable. Please save your tracking number.
If your order was shipped directly to you from the manufacturer, you will not receive a separate invoice. If you have any questions or comments, please contact us at info@pendletonroundup.com.
